Consumer Protection Advice

South Africa’s landmark Consumer Protection Act came into effect on 1 April 2011. The Act, which is the first legislation of its kind in South Africa, codifies much of the common law in relation to the rights of consumers and establishes a single, comprehensive legal framework for consumer protection. Consumers need to learn their rights, and suppliers of goods and services around the country need to ensure they are compliant with the Act.

Nortons Inc. service offering in relation to the Act includes:

  • An audit of the terms and conditions in client-facing documents.
  • Compliance training to ensure that companies and their employess understand and comply with the Act.
  • Advice on marketing practices, including which practices to avoid.
  • Internal presentations to ensure that employees understand the Act and regulations, decisions by the National Consumer Commission, and the potential impact on their business activities.